New tickets ready for triage and assignment.
Operations surface
Run the queue from a workspace built for support teams.
This page now acts as the real admin sign-in entry. Staff sign in with Microsoft first, then land in a protected dashboard shell that will hold the queue, ticket detail, and operations tools.
Queue board
Supervisor view preview
Cases currently owned by staff or teams.
Tickets paused until more user input arrives.
Completed work waiting for confirmation or rating.
Microsoft sign-in plus local role checks
Admin entry now routes through Microsoft auth and only opens the dashboard for users with active helpdesk roles.
One full case timeline
Combine public replies, internal notes, attachments, and status changes inside one structured thread.
Agent to superadmin roles
Reflects the seeded role model already present in the database migration.
Next backend layer
Start sign-in